Privacy Policy for Pace Connect

Effective date: October 23, 2025

This Privacy Policy explains how Pace Connect ("we", "us", "our") collects, uses, discloses, and protects information obtained through our website at https://pace-connect.com/ (the "Site") and related services. By using the Site or providing personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

a) Information you provide

• Contact information: name, email address, phone number, company name when you contact us, sign up for newsletters, request demos, or submit inquiries.
• Account information: login credentials and profile information if you create an account on the Site.
• Communications: messages, feedback, support requests, and other content you send us.

b) Information collected automatically

• Usage data: pages visited, referral sources, links clicked, time and date stamps, and other analytics data.
• Device & technical data: IP address, browser type and version, operating system, device identifiers, and crash data.
• Cookies & similar technologies: cookies, web beacons, local storage, and similar technologies to personalize your experience and analyze Site usage.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, maintaining and improving the Site and our services.
• Responding to inquiries, providing customer support, and communicating about products, services, and promotions.
• Personalizing and customizing your experience on the Site.
• Analyzing usage trends and measuring the effectiveness of our services and marketing.
• Protecting our rights, property and users; preventing fraud and security incidents; and complying with legal obligations.

3. Legal Bases for Processing (If you are in the EEA/GDPR)

If you are located in the European Economic Area (EEA), we process personal data on the following legal bases:

• Performance of a contract: to provide services you request.
• Legal obligation: to comply with applicable laws and regulations.
• Legitimate interests: to operate and improve our Site, prevent abuse, and market our services (balanced against your rights and interests).
• Consent: where we request your consent (for example marketing emails or certain cookies), and you provide it.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Site, remember preferences, and analyze traffic. You can control cookies via your browser settings. Disabling cookies may affect Site functionality.

5. Third-Party Services

We may share data with trusted third-party service providers who perform services on our behalf (e.g., hosting, analytics, payment processors, email delivery). These providers are contractually limited to using your data only to provide the requested services.

6. Data Sharing & Disclosure

• Service providers: as described above.
• Legal requests: we may disclose information to comply with laws, respond to subpoenas, court orders, or requests from public and government authorities.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, user data may be transferred as part of the transaction.
• With your consent: we may share data with your consent or at your direction.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. We take steps to ensure appropriate safeguards are in place (e.g., standard contractual clauses) where required by law.

8. Data Retention

We retain personal information only as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

9. Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Accessing and receiving a copy of the personal data we hold about you.
• Correcting inaccurate or incomplete data.
• Requesting deletion or restriction of processing.
• Objecting to processing and withdrawing consent where applicable.
• Data portability.

To exercise these rights, please contact us at the contact details below. We may require verification of your identity before acting on requests.

11. Children

The Site is not intended for children under 13 (or a higher age where applicable). We do not knowingly collect personal information from children. If you believe we have collected a child’s information, contact us and we will take steps to delete it.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out of sale of personal information. To exercise these rights, contact us as described below. We do not sell personal information for monetary consideration.

13. Links to Other Sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are material, we will provide a prominent notice on the Site and update the effective date above.

15. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

• Email: privacy@pace-connect.com
• Website: https://pace-connect.com/